Your privacy is important to us, so Tuugo has created this Privacy Policy to explain how your information is protected, collected and used. Tuugo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This Privacy Policy applies to all Tuugo web sites, including our publicly accessible web sites located at Tuugo.com ("Tuugo").
This Privacy Policy is effective since 24/05/2018 to comply with the new general regulation of data protection of the European Union (RGPD) of May 25, 2018.
This Privacy Policy may be updated from time to time. By using Tuugo, you consent to the terms and conditions of this Privacy Policy and are aware that our policies may evolve in the future. If there is a conflict between our Terms of Use governing your use of the Site and this Privacy Policy, the Terms of Use will prevail.
Table of Contents:
01. Collection
02. Use
03. Disclosure
04. Using Information from Tuugo
05. Access, Modification, and Deletion
06. Security
07. Cookies
08. Third-party links
09. For California Residents Only
10. General
01. Collection.
Information posted on Tuugo is obviously publicly available. Our servers are located in Germany.
Therefore, if you choose to provide us your personal information, you are consenting to the transfer and storage of that information onto our servers on the Germany.
Owner and data controller:
Tuugo C.V.
Inzhenernyy LN 9, 61145
Kharkiv, Ukraine
Contact for comments, suggestions and queries [email protected]
or any legal issue please use [email protected]
We collect information from you when you:
- Register into our site
- Fill out a form
- Respond to our surveys
- Subscribe to our newsletter
We collect and store the following personal information:
- name, email address, mailing address, phone number, and (depending on the service used) financial information;
- computer sign-on data, statistics on page views, traffic to and from Tuugo and listing data (all through cookies – see Cookies section);
- demographic information such as postcode, preferences and interests
- other information, including users IP address and standard web log information.
You may, however, visit our site anonymously
Detailed information of data collected on tuugo forms and sections:
User registration:
password
ip (for security reasons)
Posting businesses:
company name *
description *
company logo
fone, mobile, fax, company website url, social networks urls (facebook, twitter, linkedin, google+)
country*, town*, city*, address *, postal code
payment options
company photos
campaigns and invoices of featured companies
User profile:
User name* (user is able to don't show this information)
user photo
date of birth
gender
country *, city*
personal address, postal code
phone number
personal social network urls (facebook, twitter, google+, linkedin)
interests, personal presentation
education center, description
works, works location, category, position, description of work
imported data of another websites like facebook or linkedin.
Posting products/services:
Product or service name *, description*
price, currency, url to company website
product/service photos
xml or csv feeds uploaded by user of products/services
campaigns and invoices of featured products/services
disabled products by user
removed products by user
in new design: shipping methods, shipping addresses*
Favorite lists:
visited pages in tuugo
history of searches in tuugo
favorites companies products and services
in new design: boards, searches, visited pages and pins (favorite pages)
Evaluations/reviews made or received in companies or products
Messages chains with other users or companies. Contact lists of users imported from another websites like facebook, google+ , yahoo or emails added manually.
Translation tool:
translated phrases by users.
The objective of collecting all these data is for a better functioning and fulfillment of marketing objectives of companies, as well as generate and facilitate contact between business and customers, generating a better user experience in tuugo and greater security for both parties at the moment to specify a business.
Only data marked with * is the minimum information required for the correct operation of tuugo, the other information is optional.
The users are able to set the preferences of what kind of content should be shown in Settings section.
All data could be edited, removed or downloaded by user, in control panel of user or contancting with tuugo support [email protected]
02. Use.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience, and to understand your needs and provide you with a better service;
- To improve our website, we continually strive to improve our website offerings based on the information and feedback we receive
from you;
- To administer a contest, promotion, survey or other site feature;
- Resolve disputes, collect fees, and solve troubleshooting issues;
- Encourage safe trading and enforce our policies;
- To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs;
- Customize users’ experience, measure interest in our services, and inform users about services and updates;
- Communicate marketing and promotional offers to users;
- The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions;
- Do other things for users as described when we collect the information.
03. Disclosure.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, corporate affiliates who help detect and prevent potentially illegal acts and provide joint services (our corporate affiliates will market only to users who ask them to), or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, respond to claims that a posting or other content violates other’s rights,
or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
04. Using Information from Tuugo.
You may use personal information gathered from Tuugo only to contact another user about a specific posting, not to send spam or collect personal information from someone who hasn’t agreed to that.
Please see our Terms of Use regarding this matter.
05. Access, Modification, and Deletion.
You can see, modify or erase your personal information by reviewing your posting or account status page, or deleting it from the control panel.
Contact customer support ([email protected]) if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
There may a charge associated with such requests but these will not exceed the amounts permitted by law. We delete personal information when we no longer need it for the purposes we described earlier. We retain personal information as permitted by law to resolve disputes, enforce our policies; and prevent misuse from third users or companies.
06. Security.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use a great amount of tools (encryption, passwords, physical security) to protect your personal information, and do our best effort on it, but in case of hacking, corruption of files, and other mishappenings, we do not make guarantees.
07. Cookies.
What is a cookie?
A cookie is a small file what helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
When does Tuugo place cookies? and what are cookies used for?
We use cookies on our sites and mobile application. Any browser visiting these sites will receive cookies from us.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser
- Opera
- Opera Mobile
Categories of Use | Description |
Authentication | If you’re signed in to Tuugo, cookies help us show you the right information and personalize your experience. |
Security | We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our User Agreement. |
Preferences, features and services | Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on Tuugo more easily. |
Advertising | We may use cookies to show you relevant advertising both on and off the Tuugo site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. downloaded a white paper or made a purchase) on the advertiser’s site. Similarly, our partners may use a cookie to determine whether we’ve shown an ad and how it performed, or provide us with information about how you interact with ads. We may also work with a partner to show you an ad on or off Tuugo, such as after you’ve visited a partner’s site or application. |
Performance, Analytics and Research | Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access Tuugo from other websites, applications, or devices such as your work computer or your mobile device. |
What types of cookies does Tuugo use?
cur_coords - coordinates for sorting by distance on listings
payment_done - we add this cookie after successful paypal payment
cur_loc - selected location for search page (for filters)
user_city_{COUNTRY_ID} - id of town for search page (for filters)
browser_id - unique code for showing activation account reminder (if user registered but didn't activated his account)
sent_accuracy - how many times user sent data from inaccurate result page
invited_from_linkedin - did user invited friends from linkedin
invited_from_gmail - did user invited friends from gmail
invited_from_yahoo - did user invited friends from yahoo
LIVE_TRANS_MODE - is live translation mode enabled
dont_show_activation_reminder - if user clicked close button on activation reminder notification
resend_activation_count - count of resent activation notifications
inbox_tab - current inbox tab
suggest_to_change_email - should we show notification with suggestion to
change email (if user changed email on Facebook but in our DB we have
old email)
user_is_translator - is user translation admin
become_translator_hide - if user closed notification "Become translator"
show_popup_account_activated - after activating account we show notification about successful activation
show_company_featured_notification - for notification when some company becomes featured
imported_data - for notification about successful imported data from social network
show_email_changed_notification - notification about changed email
email_added_success_notification - notification about added email
secondary_email_activated - notification about successful activation of secondary email
secondary_email_error - notification about error with secondary email
prod_selected_sort_type - selected sort option for products list page in user cPanel
product_disabled - notification about disabled product
product_added - notification about added product
delete_products_in_progress - notification about deleting products progress
feed_deleted - notification about deleting feed
checkout_campaign - id of just payed campaign
statistics_track - unique code per user for tracking statistics
seo__visitor - is user seo visitor (from search engine)
direct__visitor - is user direct visitor
referer__visitor - is user visitor from other site
selected_lang_id - id of selected language
user_code - unique user code for logged in user (by this code we identify logged in user)
user_is_logged - is user logged in or not
user_logged_name - logged in user name
cant_get_social_email_error - when we can't get email from social network
forgot_pass_emailed - notification after sending "forgot password" message
back_url - url of previous page on login page
cookiesAccepted - if user closed notification about using cookies
What third-party cookies does Tuugo use?
Our lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Cookie Name APISID HSID NID NID SAPISID SID SIDCC SSID SSID __gads __qca _ga i yabs-sid yandexuid c_user datr fr presence sb wd xs | 3rd party provider. google googlesyndication googlesyndication yandex yandex yandex facebook.com facebook.com facebook.com facebook.com facebook.com facebook.com facebook.com |
For more information about 3rd party cookies you can see:
Facebook cookies policy:
https://facebook.com/policies/cookies/
Google cookies policy:
https://policies.google.com/technologies/cookies
Google analytics cookies policy:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Google ads:
https://policies.google.com/technologies/partner-sites
Yandex cookies policy:
https://yandex.com/support/browser/personal-data-protection/cookies.html
08. Third-party links.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
09. For California Residents Only.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
For commercial customers doing business in California, Tuugo will be acting as a “service provider” with respect to our Online Services and Professional Services offering. The terms of the Online Services Terms (OST) and the Tuugo Data Protection already meet the requirements for Service Providers under the CCPA and are generally sufficient to permit customers to continue to transfer data to our Online Services. As such, no additional contractual changes are required for customers to be able to rely on Tuugo as a Service Provider under the CCPA.
As set out in the OST, Tuugo complies with all laws and regulations applicable to its provision of the Online Services, which would include the CCPA.
10. General.
We may update this policy at any time, with updates taking effect at the next update of the policy or after 30 days, whichever is sooner. If we or our corporate affiliates are involved in a merge or acquisition, we may share personal information with another
company, but this policy will continue to apply.
Send questions about this policy to [email protected].